Milky Tirana - Sweet Success for a Franchise Creperie

Client: Milky Tirana, a popular franchise creperie with multiple locations.

Objective: To centralize their online presence and increase customer engagement.

Our Approach:

Developed a centralized website, showcasing all franchise locations and their unique offerings.

Implemented a loyalty program with an online rewards system.

Launched a social media campaign, sharing mouth-watering crepe creations and customer experiences.

Optimized their online ordering system for a seamless experience.

Outcomes:

Milky Tirana's website became a one-stop destination for customers, leading to increased foot traffic.

The loyalty program successfully retained customers, with a 20% rise in repeat visits.

Social media engagement grew, with a 35% increase in followers and positive reviews.

Online ordering streamlined the customer experience, resulting in higher sales.